CurrentReport Blog In a bid to enhance customer satisfaction and streamline complaint resolution processes, Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a groundbreaking solution called the ‘Scan to Resolve Complaint’ portal. This innovative platform, accessible via qrdispute.ubagroup.com:8088, marks a significant milestone in UBA’s commitment to revolutionizing customer service.
The ‘Scan to Resolve Complaint’ portal is a QR code-based platform designed to address customers’ challenges promptly and efficiently, eliminating the need for physical visits to the bank or branch. With this portal, customers can swiftly resolve various concerns, including issues related to failed transactions, from the comfort of their homes or businesses.
Olukayode Olubiyi, UBA’s Head of Digital Banking, highlighted the functionalities and benefits of the ‘Scan and Resolve Complaint’ portal.
He emphasized that the platform enables quick responses and resolution of difficulties with transactions on the web, Point of Sale (PoS) devices, and Automated Teller Machines (ATMs) within a 72-hour timeframe.
“Our customers are at the heart of our business, and we are committed to continuously innovating to meet their needs,” stated Olubiyi. “The ‘Scan and Resolve Complaint’ portal is a solution-driven platform that prioritizes the prompt resolution of customer complaints and issues.”
With the introduction of this cutting-edge QR code solution, UBA reaffirms its position as a leader in leveraging technology to enhance customer experience
